Support
Stuck? Most answers are below. Otherwise email [email protected] with your player name (shown on your profile) and we'll get back to you, usually within two working days.
How do I play with friends?
Tap Play with Friends → Create room, then Share invite. Friends who tap the link join your room; they can also enter the 6-letter code under Join room. The host can fill empty seats with bots and starts the game.
I got a new phone. How do I keep my coins and items?
On your old phone, open Profile → Save progress and sign in with Google or Apple. On the new phone, sign in with the same account. Guest accounts that were never linked can't be recovered.
I bought something and didn't get it
Restart the game while online: purchases are delivered by the store and credited automatically. If it still hasn't arrived after a few minutes, email us your player name and the order number from Google Play or the App Store.
How do I get a refund?
Purchases go through the store, so refunds do too: on Android use Google Play's refund page, on iPhone reportaproblem.apple.com.
Someone is being abusive
Tap their avatar in the game to mute, block (you won't be matched again) or report them. Reports include the recent chat so we can review what happened.
Voice chat doesn’t work
Voice is available in private rooms. Tap the microphone button and allow microphone access when asked; if you refused before, turn it on in your phone's settings for Ludo Blitz.
How do I delete my account?
In the game: Settings → Delete account. Can't open the game any more? Use the deletion form.